FREQUENTLY ASKED QUESTIONS
You can get an axolotl directly from Axolotl Planet! We offer a wide selection of axolotls for sale, including various unique breeds. Simply visit our website, browse our collection, and choose the axolotl that suits you. We ensure that each axolotl is healthy and well-cared for before it reaches you. If you have any questions during the purchasing process, our team is here to help!
At Axolotl Planet, you will receive exactly what you see in the picture. We guarantee that the product you order will match the images displayed on our website, ensuring transparency and satisfaction with your purchase. If you have any questions or need further clarification, please don’t hesitate to contact our team!
To return an item to Axolotl Planet, please follow these steps:
Contact Us: Reach out to our customer service team through the contact options available on our website to initiate the return process.
Return Authorization: You may need to obtain a return authorization from our team.
Packaging: Ensure that the item is securely packaged in its original condition to prevent damage during return shipping.
Shipping: Send the item back to the address provided by our customer service team.
Refund/Exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange as per our return policy.
For detailed information regarding our return policy, you can check the relevant section on our website or contact us directly for assistance.
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